Quote:
Originally Posted by nimblem
So, I have written techsupport and I havent recived a response back yet (wrote them on Thursday). I am thinking it's my email rather the company not responding since this is the second time I have had to contact them for a an issuse with my PP. The first time I emailed good ol' Elliot and although he said he responded I didn't get that email, and went for around a week without my RMA # to exchange my device due to paint problems....  . Has anyone had this problem with hotmail other than me?
No, the emails are not going into the junk folder
No, he's not blocked
Yes, I am sure I emailed the right address.
Yes, he has my propper address.
Anyhow, the paint on my new PP is pealing now... UGH!! Anyway I can get one sent out and then return this one (I am not going to steal it, I promise I will send back the defected one, I realize that was a problem in the past)? I know the turn around time is fairly fast but this is the second time I have had the same problem with two differant devices. Maybe change colors since the red one seems to be the most common paint problem? I can't go without my reader since my school books are saved on the SD Card. Plus, my husband is a bit irriated with the paint defects at this point and is suggesting we go with a diff. brand, which I refuse to do.
BTW... I don't want to sound some of the ranting posts that only complain about the product. I love my reader and IMO ezreader has the best reader for the money with the most options. I am not upset I just want to get a reader that is defect free  |
Dear nimblem:
I think there is a problem with your email! I will send your post to Elliott and ask him to resend.