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For what it's worth, I was able to download the two parts of "stopping time" quite easily with the minimum of fuss from the publisher's website -- registration wasn't as big a hassle as it looks. I then thought I would check to see what they were charging for "ink exchange" (the previous book) but clicking "buy now" only takes me to an empty shopping cart; from there, clicking on "continue shopping" takes me to a different part of HarperCollins and searching for the book doesn't give me any "purchase" options, just a list of eretailers where it can be bought -- most of which don't have it any longer since the introduction of the agency model.
I don't know whether this is a normal experience of "shopping" directly at HarperCollins -- the initial page linked above certainly seems to imply you can buy ebooks direct from them -- or whether they haven't even managed to sort their own website out after introducing the agency model.
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