I do SO sympathise with shadowboxer. I am APPALLED at the implementations of DRM and the quality of the software in general. The troubles I had getting my wife's computer (Windows 2000) to even download and install ADE (issues with flash etc etc) then to get it and the ereader authorised were something NO non-technical user should EVER have to put up with.
Then the confusion over different formats (not just the drm'd ones) and types of DRM is so bad, I fear the fledgling eBook industry is doomed unless it gets sorted out real soon. Don't get me wrong, I love eBooks, but I can (just about) handle the silly idiosyncrases, but the pain and confusion being inflicted on newbie users will drive them away.
Shadowboxer says he's "lost trust in this device" and I don't blame him. This will be MANY new users' experience the way things are at the moment.
Sorry rant over
