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Highroller · 04-02-2010, 07:19 PM

My jetbook lite purchase has turned into a nightmare. Their product looks and works great until it suddenly quits working. Then after replacement it stopped working again. They won't give a refund for defective device. I can send it back again at my expense to get ANOTHER replacement though I have absolutely no way of knowing if it will ALSO fail in a couple more weeks.

Newegg was leaning toward allowing me to return it for a refund as a exception to the 30 day coverage rule but couldn't because I didn't have the original unit. Ie I had already sent it back 1 time to ectaco.

So at this point my only source of satisfaction is to warn as many people as possible that the device has a defect and lord only knows when Ectaco will actually fix it so it doesn't reoccur.

I have lost all confidence in Ectaco. So buyer beware.

04-02-2010, 07:19 PM	#86
Highroller Zealot Posts: 143 Karma: 338 Join Date: Nov 2004 Device: Ebookwise 1150, Jetbook Lite, Slick Er-701	My jetbook lite purchase has turned into a nightmare. Their product looks and works great until it suddenly quits working. Then after replacement it stopped working again. They won't give a refund for defective device. I can send it back again at my expense to get ANOTHER replacement though I have absolutely no way of knowing if it will ALSO fail in a couple more weeks. Newegg was leaning toward allowing me to return it for a refund as a exception to the 30 day coverage rule but couldn't because I didn't have the original unit. Ie I had already sent it back 1 time to ectaco. So at this point my only source of satisfaction is to warn as many people as possible that the device has a defect and lord only knows when Ectaco will actually fix it so it doesn't reoccur. I have lost all confidence in Ectaco. So buyer beware.