Quote:
Originally Posted by HarryT
I still think, though, that it's a case of caveat emptor
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Sorry, I don't agree.
Caveat emptor may well apply if you are buying a TV from the back of a truck or a Rolex watch from a street vendor. However, when purchasing a product from a long-established company, one deserves a reasonable expectation that the company might have some interest in their customers, and would be willing to improve areas that require it and correct faults.
There was a time that the motto of a good and succesful business was "The customer is always right." In the case of Sony, it is more "forget the customer," if not downright "customer, don't bother us."
I've been heavily involved with computers for more than 25 years. I've seen some good and some bad software and hardware companies, but can honestly say have never encountered one established company that has such disregard for customers.
I bought the Reader in good faith and I love it, but it has a long list of things that could be improved if Sony wanted to, but obviously they don't care. What's more, I doubt if even you could honestly say that the CONNECT site is not one of the worst in the free world, even though you seem to think that Sony can do no wrong.
I guess we'll have to agree to disagree.