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I think Sony would be better off not pretending they support PDF files. It just disappoints people.
Assuming Sony stopped saying they support PDFs, as the product gets more and more mainstream and moves from early adopters to the casual user (= my husband), I don't think most users will care that much about converting formats or improving the file structure.
The things I feel I need to explain or be apologetic about are: a) lack of large fonts unless you turn the page on its side and b) contrast. I don't know how objectionable these things would be to the casual user. I am trying to get my husband to read a book on the Reader, but he hasn't bitten yet.
Betty
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