Best Buy is just as bad. And BB will leave items in the back storage room and argue that they are not in stock even when their computer system shows it is. When I bought my PRS300 from BB soon after they were released I argued for a long time that they had some in the back but they wouldn't even go check. Angry I went to leave the store and happened across a very nice salesperson from the camera area from whom I had bought a couple of SLR digital cameras a few weeks earlier. She recognized me and could see I was upset. So she checked and found the units in the storage and sold one to me. It was at least two weeks later before the store pulled the units out of storage and set them up in an unattended display. To this day I doubt you could find any BB sales staff that know much about them.