I agree with you completely, and it is a shame. I've purchased a lot of Sony products over the years, especially audio components and TVs. For years I've felt their devices were excellent but their customer relations and support is practically non-existent. So, it is no surprise that they treat the Reader enthusiasts the same way.
Those of us who have sent in polite suggestions for improvement to the Reader and especially to the CONNECT site. never even get acknowledgments, let alone see any changes for the better.
I'm sure Harry will be along soon to defend them.
