Quote:
Originally Posted by diokdin
Hey Robert,
Just called that # now and they said to send them an email with attach pics. I also attach my receipt on my EZ Reader. I'm just waiting for the reply and my RMA with instructions on what else to do. I'm not gonna shoulder the shipping cost for returning it right? Or will I?
Thanks...I'll probably go crazy without my Pocket Pro for a few days. I'm also thinking if I exchange this one hopefully the replacement won't have any issues. Like: it might have a pretty look on the outside but the functionality is not.  I'll be exchanging that again if that happens. Hopefully not, don't like this hassle of returning and exchanging. Like you said it's hard to be without...And it's my baby, I'm quite attach to it. But I totally appreciate it too, from what I can see so far, you have a good customer service. |
Dear Dioktin:
The user pays to send it to us. We pay the freight to send it back. This is done to keep people from returning for the slightest of reasons. Otherwise we get Sonys returned to us, eBook Readers that function perfectly but they want a new one anyway, and to have people realize that repairing is a very expensive job and we are doing it fast and easy for them.
Sending one way is very inexpensive.