Well, there is no faulting Sony's customer service and especially its' speed. My new reader is here, updated, authorized, and all my content is on it.
Now the weirdnesses. I debated reporting this or not, but decided that Mobileread's readers can know this: I haven't yet been given instructions to return my broken reader. I'm going to call them tomorrow to inquire, but they just up and shipped me a new Reader without further evidence. (Maybe they can track if the old unit is used again with the Connect software - though I doubt that.) My new unit arrived from Crutchfield (even though I purchased the original unit direct from Sony.) At any rate, on my say so they've fulfilled their end of the deal -
very rapidly.
I wouldn't be surprised if I'm given return instructions, but my guess is that a screen replacement exceeds a refurbished sale profit margin.
Second weirdness: I had to authorize the new reader. So it gave me another Connect $50 book credit and the 50 Classics downloads credit. Again I'm going to do the honorable thing and ask if the credit should really apply or not. (Why???
'Cause I'm too damn honest for my own good.) But I'd love to hear them say "don't worry about it."
At any rate, I've got to say that I'm entirely satisfied with my Sony customer service experience.
Quote:
Originally Posted by dhbailey
So they're figuring that 2-years is up the moment your reader is damaged and they actually have to make good on the extended warranty? What kind of legalese b.s. is that?
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I knew there was a reason I never bought those warranties! |
True, and I suppose I could argue it. It is ironic that the extended warranty paperwork arrived after I bought the unit. But it's a new unit they sent me, and since the damage was by my own hand I can't complain much about putting up more money for a new extended warranty.
While I
almost never buy extended warranties, it was the "accidental damage from handling" that sold me on it. As with Mogui below, I know that I can be really klutzy. And, looked at another way, I just saved myself $250 on buying a replacement unit. I'll happily pony up another $50 against the possibility of being a klutz again.
Quote:
Originally Posted by HarryT
That's the way that HP's extended warranty for the iPaq works, too. If you buy, say, a 3 year warranty, it's not a warranty for an unlimited number of repairs within 3 years, but a warranty for one "machine replacement" which is valid for 3 years.
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I'm sure that's the way this contract reads. I haven't consulted it since I bought the unit (and didn't need to with this kind of service.)
Quote:
Originally Posted by mogui
How much do the warranties cost relative to the cost of the device? Is it a reasonable deal to pay that amount for a one-time replacement?
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$49.95 is what I paid for 2 years. I slapped myself at the time (as I said above, I usually consider extended warranties a waste of money.) But now I consider myself wisely foresighted.
