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Old 03-31-2010, 06:38 PM   #5
BruceB
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BruceB began at the beginning.
 
Posts: 18
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Join Date: Jan 2008
Device: PRS505
Quote:
Originally Posted by KDawg View Post
The chat and email lines seem to be Sony generalists. Stick with the phone support for the Reader: (877) 263-2863.
which, for me, is *THE* problem with sony support. I spend a lot of time (several weeks to a couple of months at a time) where I have no access to a phone (at sea, if it matters), but I do have access to email and the web. I can download books, but I can't get support when something goes wrong. Drives me f-ing crazy.

Come on sony, get with the game and get decent email support!
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