Quote:
Originally Posted by Robertb
Dear Diokdin:
When you get ready, we could exchange. I know it is hard to be without; but we are pretty fast. I note that this was a November Model and those were from Batch 1. Later batches are perfect.
You can call: 1-866-368-8788 to get the tech to provide an RMA number for the return. Keep your SD card but send everything else back to facilitate a replacement.
It is a beautiful color; and we can get you pleased!
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Hey Robert,
Just called that # now and they said to send them an email with attach pics. I also attach my receipt on my EZ Reader. I'm just waiting for the reply and my RMA with instructions on what else to do. I'm not gonna shoulder the shipping cost for returning it right? Or will I?
Thanks...I'll probably go crazy without my Pocket Pro for a few days. I'm also thinking if I exchange this one hopefully the replacement won't have any issues. Like: it might have a pretty look on the outside but the functionality is not.
I'll be exchanging that again if that happens. Hopefully not, don't like this hassle of returning and exchanging. Like you said it's hard to be without...And it's my baby, I'm quite attach to it. But I totally appreciate it too, from what I can see so far, you have a good customer service.