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Reviews are weird things. The reviewer will spend a few hours, maybe, using something. Then he'll write pages on his experiences, pretending he is an expert.
Read enough of them, and you'll see the formula. Nearly all Linux reviews are about installing the distribution being reviewed, something that Linux users actually rarely do. Then they'll do 2 paragraphs on the applications included and the theme, and wrap it up.
Customer service, documentation, what it feels like when you forget it behind you at home after using it for a week...these things don't make it in to reviews.
And, this is why most reviews on nearly anything suck, professional or amateur.
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