Quote:
Originally Posted by lachbus
Well, I've made up my mind to send my PRS-300 back, because of this issue. However, when I try to do this exchange on the Sony web site, they claim they will charge a flat $29 plus tax for 'labor' and I have to pay for the shipping to them. Did you guys have a different deal because you were within the 90 days (I'm on day 105), or because you raised a stink on the phone? I didn't try to call them this time, last time was just too annoying.
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I was within the first 90 days of my warranty so I qualified for an "Advanced Exchange." Outside of the first 90 days you have to pay $29 and something-odd-cents for the shipping. I had a 505 I needed to replace about 9-10 months after I had it. I paid the $30 and sent it in. Within a week they had exchanged my device and sent it back to me.
I think at this point it depends on how much it bothers you. If I wouldn't have qualified for an Advanced Exchange I wouldn't have done it, I don't think. I'm not sure it would have been worth the trouble. I would try calling first if I were you. Don't call customer service; call technical support, they are the ones that handle everything. Customer service doesn't know anything. Gotta love 'em!
