Quote:
Originally Posted by lachbus
Well, I've made up my mind to send my PRS-300 back, because of this issue. However, when I try to do this exchange on the Sony web site, they claim they will charge a flat $29 plus tax for 'labor' and I have to pay for the shipping to them. Did you guys have a different deal because you were within the 90 days (I'm on day 105), or because you raised a stink on the phone? I didn't try to call them this time, last time was just too annoying.
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Don't get me started. I'm probably going to file a complaint with the FTC for false advertising. Last I spoke with them yesterday (my replacement unit still has a detectable fade), they claimed that this was normal functioning of the device and that I should find some shade. They told me they would give me my money back, if I wanted, but I had to pay shipping
. I'm sorry, to pay shipping to return a product that was either a)defective or b) falsely advertised is beyond absurd.
I'm still not sure exactly what I'm going to do with the units. I mean, I still really like the thing in general, but the way I've been treated over this really ticks me off.