Well, I've made up my mind to send my PRS-300 back, because of this issue. However, when I try to do this exchange on the Sony web site, they claim they will charge a flat $29 plus tax for 'labor' and I have to pay for the shipping to them. Did you guys have a different deal because you were within the 90 days (I'm on day 105), or because you raised a stink on the phone? I didn't try to call them this time, last time was just too annoying.
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