Quote:
Originally Posted by weeziepepper
Hello everyone.
I purchased my maroon Pocket Pro on 12/13/09 and I've had trouble with the paint wrinkling (started about a month after I received it).
The wrinkling is on the back in several spots (not on the front or buttons at least). It is wrinkling quite a bit on the battery cover, the top right and on the left-side edge (back near the thumb wheel).
I haven't contacted Customer Service yet because it started out kinda slow. But the last week or so it has gotten worse. I keep it in the case in standby and will either read in the case or out of the case (depending on my mood).
If it gets much worse I will probably contact Customer Service. I just hate the thought of being without it for long because I love having it. It says a lot that I haven't returned it yet. Normally with other products I would be very annoyed if this happened but I like the PP so much that I just try to ignore the wrinkling.
I do want to stress that it is a GREAT EBOOK READER!! I just wanted one to read books and novels, nothing fancy. So I'm still glad I purchased it.
Well, I'll see how it goes with the wrinkling. Hopefully it won't get worse...
Weezie
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Dear Weezie:
I know, I cannot live without my Pocket PRO also. It has become a part of me.
If you are getting wrinkling on an early December device... it MAY be best to call Tech Support and get an RMA and return it. If you wait too long, it might become a bit more difficult to make the exchange as models change all the time. I KNOW you well enough to know you are honest and a good person.
Please do not wait too long. The factory does have a timeline for the wrinkled paint. Right now there is no problem; but in a few months it may become tougher to do an exchange for paint wrinkling as they normally look at appearance flaws as ending. There is no need to worry yet... but please keep this in mind that waiting is not always good.