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Have you actually bothered to read the calibre changelog. calibre is released every week with almost every new feature in every release in response to a user request. I defy you to find any software project of comparable size that is as responsive to user feedback.
You say you've read the message boards. The message boards are full of posts where users ask for help/new features, the vast majority of which are responded to positively. In fact, I urge you to go collect some hard data, I wager you'll find that upwards of 75% of user requests are honored.
Basically there is just one class of user request, that I refuse to consider. Requests from people that think they know the One True Way and even more egregiously imagine that the rest of the world shares their One True Way.
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