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Old 03-27-2010, 10:52 AM   #17
Jen Franklin
Member
Jen Franklin began at the beginning.
 
Posts: 12
Karma: 10
Join Date: Dec 2009
Location: Maryland
Device: Entourage Edge shipping on 3/26
Boris,
I think the problem is (at least for myself) that I have a facebook message with one date, an email message with two possible dates and now I suddenly have one item in my shopping cart with a ship date of 4/5. That doesn't make me a part of a murderous mob, but it does make me question their customer support. I worry that if there is a problem with my unit, will they be able to help remedy it? $500 is a lot of money for me, and I put a lot of research into this purchase. The thing that I liked most about this company was it's responsiveness to questions. With their "Community" page, Facebook page and responsiveness to emailed questions I felt comfortable that they would be able to handle problems that popped up. Now I wonder about that.

I'm glad that you got your unit early, and it certainly isn't the end of the world if I don't. But with $500 on the line, I would be a fool not to worry.
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