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I tried using Live chat today and couldn't get it to work, so I sent an e-mail and I'm still waiting for a response. I'm not holding out much hope, either. I used Live Chat when I first got my PRS 600 (Christmas 2009). The techs seemed to retype my question multiple times (I'm sorry you're having trouble with [repeat my question], etc.) and there was a lot of time in between responses. Lots of time wasted being polite - not that that's a bad thing, but I'd rather have a quick answer than all the niceties. The first person I chatted with wasn't able to get me an answer that made sense, so I finished up with her and tried again. The second person was able to answer my question
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