Hi & welcome booklvr. Have you checked out the
matrix?
There are plenty of bookstores that have the latest books. On top of it you can find a lot of
free books here on MR - those are all books out of copyright, lovingly formatted by MR members.
Not to forget the posted links to
freebies.
I am very happy with my Sony and never had any problems so didn't have to test the customer service.
Personally I would get the Pocketbook 360 next, but that's just me. I think the support is great (some members are working for them) and it looks just so interesting.