MobileRead Forums - View Single Post - PRS-600 UK Sony Warranty is useless!

UserSmart · 03-23-2010, 01:15 PM

Hi, I bought a Sony PRS 600 eReader just after Christmas 2009 and had to take it straight back to WaterStones as it did not work at all. The second one lasted a month and when turning a page, part of the previous page stuck on the screen. Whenever you look at a page all you can see at the top of the screen is part of the original page. I returned it to Waterstones who sent it on to Sony after ascertaining that there was no physical damage to the unit in terms of scratches, dents etc. Sony Central Service send me a bill for £200 plus quoting physical damage. I query it, they send me a photograph, showing me a picture of the screen with the artifact showing and tell me it is physically damaged. I argue the case and they send me off to another number, who then send me back to Sony Central Service to take it up with them. Now I usually buy Sony products, good quality etc. but obviously no more. Is there a Consumer Service that I can complain to, or should I just go straight to a solicitor? I bought it using my debit card, but I dont know if you get the same protection as using a credit card. Any advice would be appreciatied. Thanks.

03-23-2010, 01:15 PM	#59
UserSmart Junior Member Posts: 1 Karma: 10 Join Date: Mar 2010 Device: PRS 600	My Sad Story Hi, I bought a Sony PRS 600 eReader just after Christmas 2009 and had to take it straight back to WaterStones as it did not work at all. The second one lasted a month and when turning a page, part of the previous page stuck on the screen. Whenever you look at a page all you can see at the top of the screen is part of the original page. I returned it to Waterstones who sent it on to Sony after ascertaining that there was no physical damage to the unit in terms of scratches, dents etc. Sony Central Service send me a bill for £200 plus quoting physical damage. I query it, they send me a photograph, showing me a picture of the screen with the artifact showing and tell me it is physically damaged. I argue the case and they send me off to another number, who then send me back to Sony Central Service to take it up with them. Now I usually buy Sony products, good quality etc. but obviously no more. Is there a Consumer Service that I can complain to, or should I just go straight to a solicitor? I bought it using my debit card, but I dont know if you get the same protection as using a credit card. Any advice would be appreciatied. Thanks.