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I understand that it's damaged, my arguement is that this should not have happened given that it's been treated like a newborn baby! Never dropped, never misused, never pressed hard on the touch screen - I just don't see how it's shattered!
Sony have said they'll go as far as to return it without the £27.50 charge - I've got a PRS505 now and I'm happy with that so I might just try and sell it for spares, not sure it'll sell though.
I wasn't accusing Sony of being "stroppy", I'm simply a little angry that £250 has been wasted! Wouldn't you be?
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