MobileRead Forums - View Single Post - PRS-600 Screen Washed Out

ziegl027 · 03-20-2010, 03:30 PM

So I called this morning. First they asked for all my information all over again, despite the fact that I was obviously "in the system", since the automated voice that answered the call said "Welcome back! If your call is in regards to the same problem as your recent call, press 1." The guy asked if I had e-mailed a copy of my receipt to them. I said no, the first guy told me to send a copy in the box with the original unit. Finally said that they would send a unit out (and emphasized that it would DEFINITELY be a refurb because it was over 30 days). And it would take 7-10 days to get here. I asked why I didn't have the first unit that was promised LAST week and was told that the work order had never been put in

. I told them that I understood that some customers had gotten their replacement units by overnight. I was told "It has to go by UPS". Umm, I want mine overnighted since you effed up the first order. "It has to go by UPS". Asked to speak to a supervisor, was told that there WEREN'T ANY. Say, *what*? I don't buy it but ask him when supervisors will be back, he says Monday.

So I'm going to call Monday and raise Holy Hell. We'll see how that shakes out. I'm going to warn them that if the "new" unit is also defective I will dispute the charge with my credit card company. I have this niggling angst that they are taking the units with screen fade that are shipped back and shipping them right out again.

03-20-2010, 03:30 PM	#86
ziegl027 Addict Posts: 264 Karma: 764 Join Date: Jun 2009 Location: Minnesota Device: Sony Touch, Kindle DXG	Allrighty, now I'm mad So I called this morning. First they asked for all my information all over again, despite the fact that I was obviously "in the system", since the automated voice that answered the call said "Welcome back! If your call is in regards to the same problem as your recent call, press 1." The guy asked if I had e-mailed a copy of my receipt to them. I said no, the first guy told me to send a copy in the box with the original unit. Finally said that they would send a unit out (and emphasized that it would DEFINITELY be a refurb because it was over 30 days). And it would take 7-10 days to get here. I asked why I didn't have the first unit that was promised LAST week and was told that the work order had never been put in . I told them that I understood that some customers had gotten their replacement units by overnight. I was told "It has to go by UPS". Umm, I want mine overnighted since you effed up the first order. "It has to go by UPS". Asked to speak to a supervisor, was told that there WEREN'T ANY. Say, what? I don't buy it but ask him when supervisors will be back, he says Monday. So I'm going to call Monday and raise Holy Hell. We'll see how that shakes out. I'm going to warn them that if the "new" unit is also defective I will dispute the charge with my credit card company. I have this niggling angst that they are taking the units with screen fade that are shipped back and shipping them right out again.