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Now for your questions: I have avast for viruses and yes I tried it disabled; firewall was turned off for a try (or 2 or 3!); I don't know about the English version but I would assume so...how do I check? And there were no dialog boxes shown on the screen at any time when Sony tech was helping or during the trying of anything mentioned in this forum. The only response I found for this exact problem was from pink_squirrels who said s/he placed a second call to Sony support and that she was lucky enough to get someone who knew what they were doing...and something about them having "access to a 'reinstall' file that builds off of the library already installed". I just don't want to spend 3 more hours on the phone with tech trying and hoping I get the one who "knows what they're doing"! So I keep hoping someone here can help me!
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