Quote:
Originally Posted by jferg71
Hi, I am new to this but looking for some advice. I purchased a number of books from Coolerbooks back in December 09, but when I went to download the books the links didn't work.
The money had been taken from my card (no surprise there) but 3 months on I am finding real problems getting any kind of resolution - I have to send 3 or 4 chaser emails before I hear anything from them, and then they ask me a question, I reply and the chase starts again.....
Any advice on how to resolve this (or next steps??)
Thanks
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Dispute the charge with your credit card company. Either that will get the store's attention and get you service, or you'll get your money back.
You'll have to fill out a detailed form explaining the problem and what steps you've taken to resolve it. I've done this about 10 times in my 20 years of charging and the credit card company has sided with me each time, once for a charge of over $2000.
-Marcy