Quote:
Originally Posted by Marlonsarmiento
Just got mine today, having issues upgrading. the device complete shuts, i have to reset it with the pinhole in the back. Tried upgrading on my vista 64 system and an XP desktop. Help please.
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At what point does it completely shut down?
When you turn it on, completely disconnected from the computer, does it start up properly? What does the battery charge indicate (in the upper-right corner) - perhaps you need to charge it first?
After it's turned on, and started up properly, if you plug it in to the USB cable (while you are NOT running the firmware upgrade tool), does your computer see it as a drive? Does the front screen of the Delstar turn into a "swirly data" image?
If you then start up the firmware upgrade tool, does it recognize your device? Where did you download the firmware from - is it the latest from today? I believe Scott_T had a problem with that one (at least initially).
Does the firmware tool run all the way to the end and say successful?