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I just wanted to post an update here. After making yet another call to Sony they finally issued me an Event ID and picked up my Ereader. It is now four days later and I've already received a brand new replacement. I'm happy overall but doubtful I'd buy another Sony Ereader. Now I can go back to enjoying ebooks and save up for the new pocketbook which is what I've decided on buying. Thank you all for encouraging me to keep trying.
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