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To answer the questions asked: I ran ccleaner yesterday to no avail after dealing with Sony...and yes, I closed down and restarted after each uninstall and install. I've tried that 3 times today and probably 8-10 yesterday with a Sony tech. I am assuming I am getting the latest versions since I am downloading directly from Sony's site. I don't know what Adobe Digital Editions is. I did a search and it found nothing by that name on my computer. And I run on XP...
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