Quote:
Originally Posted by clerky96
Highroller, I can't blame you for being irritated. I think when an item fails that the company should pay postage to send it back. They do such a high volume of shipping that it would be a drop in the bucket for them. You've paid shipping once, to receive the item, and it is not your fault it is defective. Now if you had just decided you didn't want it, that is a different story. I can understand why they won't pay to ship that back. But defective item....boo to the company for not paying to have it sent back to them.
|
Well I got free shipping form newegg but I had to pay to send it back to Ectaco the FIRST time it had this problem. This is the SECOND time. If I have to send it back again at my expense it will be to get a refund. They are SAYING the upcoming new firmware will fix the problem but they haven't told me yet just HOW I get the new firmware on the device. With it hanging on logo screen it never gets far enough to reload current firmware and windows doesn't see it as a valid usb device. Yet in reply to that last email I sent they assured me I wouldn't have to send it to them again...