Thread: Sony PRS-500 going back to the service center after upgrade
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Old 03-18-2010, 04:07 PM   #67
EatingPie
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Device: Sony PRS-500 (RIP); PRS-600 (Good Riddance); PRS-505; PRS-650; PRS-350
I called the 877 phone number, and was told they were "escalating" the issue to the Repair Center in question (presumably Laredo). That repair center is supposed to call me back with the actual details on the repair.

I think someone posted the Laredo number in this thread already. Might be faster to just call them direct.

EDIT: I called Laredo direct. It sounds like they are automatically sending the boxes. They will e-mail you a label if you ask, but you have to pack the Reader yourself. That may be my option, since I originally returned my Reader through the SonyStyle store, I suspect that's why I haven't heard/received anything.

-Pie
Last edited by EatingPie; 03-18-2010 at 04:45 PM.
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