Thread: Sony PRS-500 going back to the service center after upgrade
View Single Post
Old 03-18-2010, 02:29 PM   #64
EatingPie
Blueberry!
EatingPie puts his or her pants on both legs at a time.EatingPie puts his or her pants on both legs at a time.EatingPie puts his or her pants on both legs at a time.EatingPie puts his or her pants on both legs at a time.EatingPie puts his or her pants on both legs at a time.EatingPie puts his or her pants on both legs at a time.EatingPie puts his or her pants on both legs at a time.EatingPie puts his or her pants on both legs at a time.EatingPie puts his or her pants on both legs at a time.EatingPie puts his or her pants on both legs at a time.EatingPie puts his or her pants on both legs at a time.
 
EatingPie's Avatar
 
Posts: 888
Karma: 133343
Join Date: Mar 2007
Device: Sony PRS-500 (RIP); PRS-600 (Good Riddance); PRS-505; PRS-650; PRS-350
Quote:
Originally Posted by kilohertz53 View Post
I just got an email from Sony Service:

[I]Dear PRS-500 Reader(TM) Owner,
.....
I haven't yet received the e-mail, but my sigh of relief from your post blurred my monitor!

Thanks for posting the whole message. Looks like that's all the info we need to make the call.

While it's too bad the Reader has to go back, I too am impressed with Sony for fixing this problem on such old hardware.

This leads my back to my defense of Ron_SC. The Kindle and Nook are providing very solid competition, and I'm betting that has lit a fire under Sony's feet. There's something to be said for brand loyalty, and their work to fix the PRS-500 very likely has a lot to do with that. Keep your original customers (of the original US Reader!) happy, and when they upgrade, they won't bail to a competitor!

-Pie
EatingPie is offline   Reply With Quote