Thread: Sony PRS-500 going back to the service center after upgrade
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Old 03-18-2010, 10:50 AM   #61
pilotbob
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Join Date: Jan 2007
Location: Tampa, FL USA
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Quote:
Originally Posted by kilohertz53 View Post

Due to the nature of the work required, you will need to send your PRS-500 Reader back to the Sony Service Center. We have already taken steps to send a pre-paid box to you in which you can pack your Reader with as little hassle as possible. Sony will pay the postage and have your Reader back to you promptly.
Ok... Sony gets major Karma for this. One big reason I love the Kindle so much is that Amazon is VERY customer friendly.

Sony is moving up the list. If only they could get their software to work as well as their customer service in this case.

BOb
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