MobileRead Forums - View Single Post - Sony PRS-500 going back to the service center after upgrade

kilohertz53 · 03-18-2010, 10:46 AM

I just got an email from Sony Service:

Dear PRS-500 Reader(TM) Owner,

Thank you for allowing us to update your Reader to be compatible with our new and improved Reader(TM) Store. As a result of this update, you may have experienced diminished battery life with your PRS-500. This was an unintended side effect. Part of the benefit of using a device like the Reader is the superior battery life and we would like to ensure that you continue to enjoy this key advantage. To this end, we have developed new firmware that will resolve the issue. Unfortunately, this will require you to send your Reader back to us again. We realize this may pose another inconvenience for you but we hope you will accept our sincerest apologies and allow us to repair your Reader.

What do I need to do?

Due to the nature of the work required, you will need to send your PRS-500 Reader back to the Sony Service Center. We have already taken steps to send a pre-paid box to you in which you can pack your Reader with as little hassle as possible. Sony will pay the postage and have your Reader back to you promptly.

If you do not receive a box, have changed your mailing address or have any questions please call: 1-877-552-7669 or visit https://eservice.sony.com/webrma/web...0&purchaseDate to print a pre-paid UPS label to mail back your Reader in your own packaging.

Please keep in mind this issue only affects PRS-500 units that have previously been updated by Sony. We apologize once again and will include a $10 coupon for the Reader Store when we send your Reader back to you.

Sincerely,
The Reader Team

So I'll give them a few days to get the pre-paid box to me before I call them. I guess they'll either fix our 500s or offer us newer model refurbs. The $10 coupon is a nice gesture.

03-18-2010, 10:46 AM	#60
kilohertz53 Zealot Posts: 141 Karma: 671 Join Date: Jul 2007 Location: Harwichport, MA Device: Sony PRS-500, Sony PRS-350, Augen "The Book"	I just got an email from Sony Service: Dear PRS-500 Reader(TM) Owner, Thank you for allowing us to update your Reader to be compatible with our new and improved Reader(TM) Store. As a result of this update, you may have experienced diminished battery life with your PRS-500. This was an unintended side effect. Part of the benefit of using a device like the Reader is the superior battery life and we would like to ensure that you continue to enjoy this key advantage. To this end, we have developed new firmware that will resolve the issue. Unfortunately, this will require you to send your Reader back to us again. We realize this may pose another inconvenience for you but we hope you will accept our sincerest apologies and allow us to repair your Reader. What do I need to do? Due to the nature of the work required, you will need to send your PRS-500 Reader back to the Sony Service Center. We have already taken steps to send a pre-paid box to you in which you can pack your Reader with as little hassle as possible. Sony will pay the postage and have your Reader back to you promptly. If you do not receive a box, have changed your mailing address or have any questions please call: 1-877-552-7669 or visit https://eservice.sony.com/webrma/web...0&purchaseDate to print a pre-paid UPS label to mail back your Reader in your own packaging. Please keep in mind this issue only affects PRS-500 units that have previously been updated by Sony. We apologize once again and will include a $10 coupon for the Reader Store when we send your Reader back to you. Sincerely, The Reader Team So I'll give them a few days to get the pre-paid box to me before I call them. I guess they'll either fix our 500s or offer us newer model refurbs. The $10 coupon is a nice gesture. Last edited by kilohertz53; 03-18-2010 at 10:55 AM.