|
@ Lov2Read:
Then for you, today is the day to phone SONY Rewards and start screaming at them. Will be doing the same myself come Friday (I ordered mine on a Sunday, but somehow people do not think that Sat & Sun exist in the shipping metaverse).
Why should people awaiting their Readers complain and cajole?
1. There was absolutely *no choice* in the shipping. I have no idea who is sending it, how much it really cost, and there was/is nothing I can do to give them extra money to expedite the order.
2. We were told "you will have it in two weeks." The company's official response, from Customer Service was "two weeks is a worst case scenario." How long can it really take to process an order for one device and ship it to an address in the United States? Two weeks with no additional information save "it is in processing" is absolutely unforgivable, and smacks of incompetence.
3. If there is a problem with delivering the Reader to us, SONY Rewards, why not inform us of it, especially when several of us have contacted the company. Why dissemble instead of being honest and stating it will take longer than expected?
Regardless of receiving any manner of credit from the Connect store, waiting two weeks for a product I ordered--especially a mass-produced electronic device--is unbelievable!
Sorry to rant.
|