Uggghhhh I've had my PRS-600 for almost 3 months, Love it. Today was the 1st nice weather day we've had up here and low and behold I had the direct sunlight issue when turning pages. Short story is after calling tech support that they are sending me a refurbished unit. Keeping my fingers crossed that it works and looks 100% like new. Anyway the reason I am writing is to share my experience with their chat read below
... Prior to this was my explanation of what was going on and 5-10 minutes of waiting for the person on the other end to reply each time
Me > while I am waiting for you I am searching via google and happenned upon a website that states this is a known issue with a batch of bad screens by LG-Philips.
Me > What can I do to go about getting my reader replaced with a known working unit
Me > Here is the forum I read it from
https://www.mobileread.com/forums/sho...light=sunlight
Sony Support > Okay, I'll assist with that. Please confirm while trying to access the eBooks uinder sunlight the brightness of the Reader fades, is that correct?
Me > yes when turning the page
Sony Support > I'm sorry that the brightness of the Reader is not enough to access eBooks in the Reader under the sunlight.
Sony Support > Hence , I suggest you to keep the Reader away from the sunlight.
Me > um no I cannot do that I would like to be able to read outside
Anyway. she was unable to help and said there was nothing she could do.
lol anyway although it means nothing I feel better for sharing