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Originally Posted by porkupan
Well, I agree it was not a good upgrade. It was not tested well, it had its problems. And I agree that brand loyalty is absolutely not required.
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However, it is not clear, what Sony could have done? Their software developers were searching for solution, they've finally found it (or they say they have). They will be updating all the returned readers and shipping those readers back to the customers. Within the next few days. Sounds like a reasonable proposition to me.
Now, here is this customer, who is threatening Sony with going to Amazon or B&N. And another one, who is calling the BBB. Or is it the same one? Do Sony care? Perhaps they do. That is why they are having those obsolete readers repaired at their own expense.
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While Sony
should have tested their solution more thoroughly, I am not destroyed by the fact they did not -- assuming we all either end up with fixed or replaced Readers. You say they are now updating the Readers again. It's not yet clear if they are for everyone, nor is it clear if the new solution works... hopefully it does!
I doubt Sony cares about one customer. But the thing is, making a lot of noise, and getting others to do the same...
that will get Sony's attention. Because that means it's lots of customers. And if it weren't for forum's like this one, I personally doubt Sony would do anything about the FW updated / Battery destroyed Readers.
And back to my previous caveat. Sony may have offered to update our Readers for free, but even so, they
broke them. It's now their job to make that situation right. If they don't, we as customers
should call the BBB, threaten to defect to another brand, talk about it on the Internet, or tell all our friends never to buy a Sony Reader.
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What do you get if you switch? That is what I don't understand. EPUB? PDF? Longer battery life? What? I have used all three brands, and I still like Sony the most.
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Longer battery life for damn sure!
I wrote software for the Reader, which I use all the time. And I like the LRF format more than EPUB or Kindle formats. So I am brand loyal. I also have not gotten the run around. Nor have I been told "5 more days" over and over. Nor have I tried to send in for the 2nd fix. But given that this whole thing started in November or so, and there are people who
did experience these things, well they are the ones who are frustrated enough to leave.
Were I taken through the ringer like some people, I would have a very simple answer to your question:
Q: What do you get if you switch?
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Not Sony!
-Pie