Thread: Sony PRS-500 going back to the service center after upgrade
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Old 03-17-2010, 02:03 PM   #47
EatingPie
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Posts: 888
Karma: 133343
Join Date: Mar 2007
Device: Sony PRS-500 (RIP); PRS-600 (Good Riddance); PRS-505; PRS-650; PRS-350
Quote:
Originally Posted by porkupan View Post
Good for you! Got a few years out of PRS-500? Now the customer is not happy that way past the normal electronics life-cycle Sony still supports its product, and actually took the reader into service (with paid shipping), and trying to get it to work properly? Ok, let's see what you will be thinking three years down the road, having used either one of those other pieces.

You wanted EPUB, that's why you had your 500 updated? Well, chances are you will never get EPUB support on Kindle. Is Amazon going to provide a firmware update for Kindle 1, which came out a year after PRS-500? Is Amazon going to add normal PDF support to any of its readers? Wait and see. And the nook firmware is all-around total crap anyway. So, you are not going to punish Sony, you will punish yourself. Good luck!
I'm only half-and-half with you here.

I absolutely agree it was awesome of Sony to offer the update. Great support decision on their part, and they deserve tons of credit for that. So I'm with you there.

But you lose me in two places.

First, Sony has his Reader and hasn't returned it. Getting your unit back in a reasonable amount of time is absolutely reasonable expectation, regardless of a product's age, or the cost of support.

Second, returning broken units is not reasonable. Again, yes, the update was free. But there was nothing in there about it largely wrecking the usability of the Reader -- going from 1500 page turns to 200, not enough to read a whole book in most cases! -- is not legitimate. Had I known ahead of time that I'd lose 80% of my battery life, I would never have done the update.

I still consider the PRS-500 to be one of the best products I have ever purchased. I even like it better than the PRS-600 and PRS-300 units. And if forced, I will purchase another Sony Reader. But hassling someone else who has been through the ringer by customer support, and deciding the flee the brand at large -- even when I myself wouldn't make the same decision? Nope. You lost me.

-Pie
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