MobileRead Forums - View Single Post - Sony PRS-500 going back to the service center after upgrade

ritoroy · 03-15-2010, 08:57 PM

After complaining about the previous firmware upgrade and sending in my PRS500 to Laredo, I received it back today with firmware 2.0.00.14251. Will have to wait a couple of days to check if the new version has fixed the battery problem.

Sony's customer service was impeccable, like the last time. They emailed a pre-paid UPS overnight shipping label and also returned it by UPS overnight within the week. This kind of support for a discontinued product is rare.

03-15-2010, 08:57 PM	#37
ritoroy Enthusiast Posts: 26 Karma: 25654 Join Date: Jul 2009 Device: Sony Reader	2.0.00.14251 After complaining about the previous firmware upgrade and sending in my PRS500 to Laredo, I received it back today with firmware 2.0.00.14251. Will have to wait a couple of days to check if the new version has fixed the battery problem. Sony's customer service was impeccable, like the last time. They emailed a pre-paid UPS overnight shipping label and also returned it by UPS overnight within the week. This kind of support for a discontinued product is rare.