Quote:
Originally Posted by JSWolf
We ask questions trying to help and the OP refuses to give any answers. So my answer is no more help to the OP who refuses to help us help him.
For all we know his problems could be his fault.
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As I wrote in a previous post, I wasn't looking for help...just letting people know of my experience with the product and the service. I believe I answered all of your questions in previous posts but in reality, any assistance you were trying to provide wouldn't help because the product was defective. Thanks for the effort, but sony has replaced two readers so far because they were defective.
The end of the story:
It took about 3 weeks to get Sony to send the proper UPS ticket so I could send the second reader back to them. After I was finally able to send it back, I waited another month with no word from Sony. Then I tried to call their laredo office (where the unit was sent) using the phone number provided by sony, and nobody answered the phone for 5 days. So I called another sony customer service number to explain that I was waiting for sony to replace a reader, nobody was answering the phone to let me know what was going on and I had been waiting for a month. That sony rep tried calling the laredo office and nobody was answering when she called either. I waited another 5 days and someone called me and said they'd be sending me a new reader, which they did. This one holds a better charge than either of the other two.
I can't say I'm as ecstatic about the thing as a lot of people on these forums but it's better than the two previous ones I had. Maybe the people who don't like the Reader don't go on the forums since it is probably mothballed somewhere in their house and they don't feel the need to go on a forum to discuss it. Mine may end up there some day too.