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Old 07-24-2007, 03:48 AM   #87
Clemenseken
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Posts: 267
Karma: 175607
Join Date: May 2007
Location: Frankfurt, FRG
Device: PB-IQ / Sony PRS-500
Azayzel:
thanks for your tip! (Better Business Bureau...)
that's just what I was looking for before they told me they found my Sony(s) somewhere.

Just for any case I now want to apologize to anybody here who's seen the whole excitement and may think I am someone who makes a big fuss for no reason.
maybe I did - maybe not. the whole excitement m a y have "helped" people at TigerDirect fo find my Sony(s).

Anyway I think it only fair to quote their explanation for all (my?) confusion:

Quote:
Dear Mr. Hladek,

My name is Roger Insua, I am one of the managers here at Tigerdirect.com. I am contacting you in regards to you order issues with the Sony E-book reader. First off, I would like to apologize to you for the problems you have encountered while ordering with us. Our sole intention is to market product at a competitive price, sell it and ship it. Unfortunately, we underestimated the volume of orders that were placed on this item. I was able to locate some units through some of our retail stores which I would be glad to fill your order with. If you prefer that we refund your money, please supply us with your bank's wire transfer info and your account info and I will expedite the refund, today.

Please let me know which of the two options you would prefer at this point and I will be happy to oblige.
If you would like the order shipped out, please confirm your shipping address for us. Thanks, again.

Regards,

ROGER INSUA
Of course I chose the option "fill your order with" units found at their retail stores!

Shortly afterwards (but at 11pm time Germany - only read it this morning) I got a second email by Mr. Insua
Quote:
Your new order confirmation # is P875xxxx.
If I could ask one more favor of you, if you would be so kind as to update your post or repost your online review of our store I/we would appreciate it tremendously
... which I am about to do now:

- My order has got a new order# (as the old one was cancelled).
- At "Track Your Order" there is displayed the correct price ($99.99) the first
time since I got their "Order Confirmation"! It says:
Order Status: All Backordered - These items are currently on backorder,
and will ship as soon as we receive stock on them.

So it seems that the whole affair has been an error. I simply have not been informed of the status correctly while TigerDirect found a solution to "the problems encountered while ordering with us."

I will edit my recent posts (in two threads) and hyperlink them to THIS POST.

Once I get a "Shipment Confirmation" and/or the order arrives here I will remark on it again here ...


UPDATE.0.8 alpha : "TigerDirect site / Track Your Order / Order Status" now says:
Order Status: Shipped
(07/24/07)

UPDATE.0.9 alpha : an email "Ship Confirmation" arrived last night!
I found my Tracking Number at UPS site, called in Frankfurt and was told package will arrive Friday morning!
(07/26/07)

UPDATE.1.0 : my SONYs are here!!!
they arrived TWO minutes before the scheduled time...
now i am going in vacation with one of them!
(07/26/07)

Last edited by Clemenseken; 07-27-2007 at 10:37 AM. Reason: Updating on TigerDirect.com's progress to get my order shipped (after neraly THREE weeks)
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