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Old 03-15-2010, 03:06 PM   #147
mgmueller
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Posts: 3,308
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Join Date: Nov 2008
Location: Augsburg (near Munich), Germany
Device: 26 Readers, 44 Tablets
Mail from iRex concerning standby time

Just got an eMail (proactively, without me contacting them) from Thom, the service manager of iRex. They follow this (and others) thread and opened a service case.
I have to take back my harsh words from post #25 https://www.mobileread.com/forums/sho...0&postcount=25, of course that's excellent service.
I apologise. I guess, my iLiad just dying on me and in parallel iRex 800 suddenly being totally discharged got me "on the wrong foot".

Thom's eMail:
"I'm the service manager at IREX and have been pointed to your post on mobileread.
https://www.mobileread.com/forums/sho...t=76835&page=9

I created this case to give follow up on the problem you and few other DR800 users experience.

I want to let you know that DR800's standby time should be close to two weeks; 4 days is too short.
We are working on this issue and we'll let you know what and when we will do about this behavior."

Again: That's brillant service. Same happened before with some of their developers. Haven't seen that with Amazon or B&N or Apple...

Last edited by mgmueller; 03-15-2010 at 03:13 PM.
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