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Bad customer service seems to run rampant these days - it doesn't help that Amazon has english speaking reps who call you within seconds, as a standard against which others are now being measured.
I've found fictionwise can either respond right way or seemingly ignore you for days (or weeks) while they try to find an answer (please, is sending a quick 'we need to research this further' msg that difficult?). I haven't had to contact Kobo (all my books there have had pages, but I've run into problems at most other sites, eventually).
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