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addicted2books · 03-14-2010, 03:22 PM

Thank you for the reassurance. I fired off an email to Decalgirl and they were very prompt to let me know that my problem would be assigned a representative and I was given a reference number. I wasn't expecting to hear from anyone until Monday as they state their business hours as Mon - Fri but I received an email from them today (Sunday!). My order was shipped on Mar 8th but no email had been sent. The rep apologized for the confusion and I was given a tracking number for USPS. All things considered I was very satisfied with the customer service response.

Now the hard part, I just have to be patient and wait for my skin to arrive!

Thank you to everyone for helping me out.

Did I mention that this is my first skin!!

I won't even tell you how old I am because that would just be embarrassing!

03-14-2010, 03:22 PM	#7
addicted2books EBookaholic Posts: 27 Karma: 206 Join Date: Mar 2009 Location: Ontario, Canada Device: Sony PRS-505 (Red)	Thank you for the reassurance. I fired off an email to Decalgirl and they were very prompt to let me know that my problem would be assigned a representative and I was given a reference number. I wasn't expecting to hear from anyone until Monday as they state their business hours as Mon - Fri but I received an email from them today (Sunday!). My order was shipped on Mar 8th but no email had been sent. The rep apologized for the confusion and I was given a tracking number for USPS. All things considered I was very satisfied with the customer service response. Now the hard part, I just have to be patient and wait for my skin to arrive! Thank you to everyone for helping me out. Did I mention that this is my first skin!! I won't even tell you how old I am because that would just be embarrassing!