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Old 03-13-2010, 04:09 PM   #95
danegeld
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A Different Perspective

I have a much different perspective on the whole Apple/Adobe/Flash thing. Adobe is a company on a suicidal downward spiral and Apple knows it. Flash is just a symptom of a much larger problem. Adobe used to be an innovative company that produced the best graphics tools in the world. As the years went by, they became more bloated, inept, and more concerned with Wall Street than with their customers. Try getting any customer service from them at all. About a year ago, Adobe moved its customer service (if you want to call it that) to India and made it adversarial instead of cooperative. If you use Adobe's flagship products, it's hard not to notice that the company rarely, if ever, releases bug-fix updates to their products. Their idea of a bug fix is for the customer to buy the next version. At the same time, they've also implemented draconian and error-prone DRM. When you p*ss off and ignore your customers, they don't upgrade and will jump ship at the first viable alternative. Every designer I know has no plans to upgrade to Adobe's CS5 products when they're released. I know I won't. I don't trust Adobe to fix anything that's wrong with them and I know from years of first-and experience that I can't expect any service from them whatsoever.

At the same time they've been neglecting their core competency, they've been delving into the web and Flash. Without really knowing what they're doing and just expecting people to put up with bloat, bugs, and crashes. Eventually, that reaches a tipping-point and I think that's exactly where the Apple vs. Adobe conflict sits right now. As a company, Adobe has proven over and over in recent years that they're incapable of producing reliable, nimble products. There's already open revolt among web developers who are refusing to implement any more Flash. Even if Adobe fixes it, Flash's days are numbered. So are Adobe's as an independent company. It will be bought out in the near future. It can't continue the way it is and survive. I'm hoping Apple is the one the buys them, but I'm not holding my breath.
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