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Old 03-12-2010, 12:30 PM   #25
mgmueller
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Posts: 3,308
Karma: 13024950
Join Date: Nov 2008
Location: Augsburg (near Munich), Germany
Device: 26 Readers, 44 Tablets
Quote:
Originally Posted by OrcaBlue View Post
I am wondering whether Shaggy is Irex's PR personnel. I have read many of his posts and found that he has consistently defended and up talked Irex's products, especially DR800. Just wondering....
I've always been a strong supporter of iRex as well, permanently recommending iLiad as the best PDF reader out there.
And I really like the iRex developers here in the forum.
But iRex 800 in many areas is extremely disappointing for me. Not the first, probably not the last disappointing gadget. But for now it already has dropped to the lower half of my list, not using it anymore...
And their support is lame, typical European unfortunately I have to say. That's where the US companies really shine. I've sent iRex a brief eMail about my disappointment and iLiad in parallel dying on me. No reaction, except a brief standard reply. Amazon, as some of my friends found out in person, reacts way more customer-oriented...

EDIT: Just got an eMail (proactively, without me contacting them) from Thom, the service manager of iRex. They follow this (and others) thread and opened a service case.
I have to take back my harsh words from above, of course that's excellent service.
I apologise. I guess, my iLiad just dying on me and in parallel iRex 800 suddenly being totally discharged got me "on the wrong foot".

Last edited by mgmueller; 03-15-2010 at 03:01 PM.
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