Quote:
Originally Posted by Writernan
Oh my! How weird. 
Did you load the books mentioned? What about music files 'cause there were also some of those before I reformatted the system (per Support's instructions).
I still have the unit (although I'm sending it back for replacement on Monday) and I just looked at the paint. It looks fine. No peeling and it doesn't look like it's been touched up anywhere. But who knows?
My main problem has been that I wasn't able to open ANY ebook because the hourglass would freeze.
I keeping the faith that I'll finally get a working unit this time. Elliott has promised to check and double check it before sending it to me to ensure it works as it's supposed to.
I won't deny this has been a very frustrating experience. It's taken MANY emails between Robertb and Elliott and myself to get things resolved. I will say this though. Astak bends over backwards to make you happy.
BTW, nimblem, yes they do send out used units. See Robertb's posting in this thread (dated 3/1 at 10:08 am). |
On rare occasion, IF one that has barely been out a week or two comes back due to a bad battery, Astak does send it back out after completely testing it in the sole case of a return. This is not with new orders. If you buy new... you get NEW!! If they have been sent back and have been out longer... they are sold as refurbished on ebay after, again, a complete testing. I am Business Devel and not Tech Support but I am recommending we just send out brand new units no matter what.