I was conducting an audit at one of the radiology sites when a guy (real nice looking, decked out in a very nice and obviously expensive suit) came in asking to have an x-ray done. Sure, that's what they do. Unforunately he did not have an appointment so he was told to wait. Being a guy in a suit that didn't suit him at all and he started getting a bit noisy and threatening the receptionist with all kinds of repercussions ala 'I know the owner' (haha sure, it's (was) a public company with a few 100000 shareholders), 'I will get you fired' (not likely to happen with me being her witness), 'you are useless' and so on.
I intervened at the 'useless' part and told him to please take a seat while I was checking the appointment book and talk to the doctor to see what I could do for him. He calmed a little and sat down. (ha, works all the time).
After checking the appointments I went back to him and told him that we are currently very busy with cancer patients and expecting a few patients from the A&E department. I offered him an appointment in 45 minutes or he could go upstairs to get it done at a smaller department immediately.
Well, did he hit the roof. Went right through actually. He got very abusive, loud and rude. In my case, not a good combination so I did the smart thing and just left him raving in the waiting room while I went and talked to the doctor. No point getting agro with him.
After 10 minutes he was still raving and going on, so I went back and told him to calm down and take a seat. Again, he went off and told us all 'don't you know who I am' (no we didn't) and 'i am important' (really?????), and 'I have an important meeting in 10 minutes'.
After having the doctor review his medical referral (nothing lifethreatening) I advised him that we just haven't got the capacity at the time and offered him some painkillers (not that he needed them, but hey, most guys are wusses) and told him I would get him to the appointment and would pick him up afterwards to be taken straight to the xray.
Well, although he didn't calm down, he accepted the offer. I drove him back to work. He made the meeting and called me 30 minutes later for a pick-up. As promised I did that. Again he was very abusive and rude but heck, things you endure for work. And better me than a poor clerical staff member who doesn't have the confidence to fight back.
As we got back to the practice he went off again because he had to complete some paperwork which delayed him further. (the same form he had in his grubby little hands ever since he first walked in). After completing the registration process he got his xray done with a doctor being so kind to check the results immediately (not always happening in a busy practice but we just wanted to get rid of him).
Another explosion when we told him he had to pay for the xray. Geeee, did he go off. Surprised really he didn't blow up. Then another explosion when told he had to wait 10 minutes for the report. But eventually he paced the waiting room. Obviously all the excitement went to his stomach and he went to the toilet.
Finally the report was done and he got called to the front desk to hand over the films & reports. He huffed & puffed and told us all that we hadnt' heard the last of him (yes we had, cos he got put on the blacklist for all our practices).
When he walked out, a huge smile appeared on all our faces. He turned around at the door, looked confused at us because of our wide grins but didn't say a word. Nor did we, when he walked out with a trail of toiletpaper hanging out of the top of his pants.
