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I've worked at the same doctors office for 19 years now. When I first started there, I had a really bad day; patients were frustrating, phone wouldn't stop ringing, bosses were grouchy. By 3:00, I felt like I was half dead. The phone rang (again!) and for some reason I just looked at it and kept saying "hello...hello....." as it rang. Finally, one elderly patient came over to the desk, looked at me, and said "Honey, I think you have to pick it up."
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