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LazyLoki · 03-05-2010, 01:34 PM

Ah well, didn't get a chance to go in to Waterstone's today so my wrath will have to wait until Monday. I must say that I'm not particularly hopeful of this first attempt as once they've sold it, Waterstone's seem to want to have as little to do with the reader as possible:

Can I return my Reader?

nb: Waterstones.com do not offer refunds or replacements on unwanted Readers.

If for any reason your Reader from Sony is faulty, you should adhere to the following procedure so the issue can be resolved as swiftly as possible:

You can register your Reader from Sony for repairs by using Sony's Repair Service.

If you are unsure if your product is faulty, first check the frequently asked questions (FAQs) found under the Service and Support links found on the sony.co.uk website: alternatively call the Sony Customer Information centre on 08705 111 999 or 00 353 1 413 1771 if calling from the Republic of Ireland (Mon-Fri, 9am-5pm).

Although we are happy to accept faulty Readers back to Waterstone's Returns Department, Waterstones Book Hub, Unipart Logistics, Fifth Avenue, Centrum One Hundred, Burton Upon Trent DE14 2UZ, the return will be dealt with far more swiftly if the procedure above is followed.

This is in violation of the consumers statutory rights under the Sale of Goods Act 1979 although they do carefully cover their own backs by saying that they are 'happy' to accept faulty readers although the wording would suggest they aren't too ecstatic about it.

Anyway, I'll leave it till monday to pass judgement but in case anyone else has this problem in future and the retailer tells you to send it to Sony (or Apple, or anyone for that matter), tell that this is not the case. When you buy a product, any product, you are entering into a contract with the seller, not the manufacturer. If they want to send the product to Sony then that is all well and good but it's nothing to do with you. They have their own contract with Sony. The Sony European Warrantee is about as much use as a chocolate teapot but it is important to remember that this warranty is in addition to your statutory rights, it does not replace or supersede them. I get the feeling that the shop might have trouble believing this, to be fair to them I don't expect they have a lot of returns under Warranty in a book shop!

03-05-2010, 01:34 PM	#4
LazyLoki Junior Member Posts: 2 Karma: 10 Join Date: Mar 2010 Device: Sony PRS-505	Ah well, didn't get a chance to go in to Waterstone's today so my wrath will have to wait until Monday. I must say that I'm not particularly hopeful of this first attempt as once they've sold it, Waterstone's seem to want to have as little to do with the reader as possible: Can I return my Reader? nb: Waterstones.com do not offer refunds or replacements on unwanted Readers. If for any reason your Reader from Sony is faulty, you should adhere to the following procedure so the issue can be resolved as swiftly as possible: You can register your Reader from Sony for repairs by using Sony's Repair Service. If you are unsure if your product is faulty, first check the frequently asked questions (FAQs) found under the Service and Support links found on the sony.co.uk website: alternatively call the Sony Customer Information centre on 08705 111 999 or 00 353 1 413 1771 if calling from the Republic of Ireland (Mon-Fri, 9am-5pm). Although we are happy to accept faulty Readers back to Waterstone's Returns Department, Waterstones Book Hub, Unipart Logistics, Fifth Avenue, Centrum One Hundred, Burton Upon Trent DE14 2UZ, the return will be dealt with far more swiftly if the procedure above is followed. This is in violation of the consumers statutory rights under the Sale of Goods Act 1979 although they do carefully cover their own backs by saying that they are 'happy' to accept faulty readers although the wording would suggest they aren't too ecstatic about it. Anyway, I'll leave it till monday to pass judgement but in case anyone else has this problem in future and the retailer tells you to send it to Sony (or Apple, or anyone for that matter), tell that this is not the case. When you buy a product, any product, you are entering into a contract with the seller, not the manufacturer. If they want to send the product to Sony then that is all well and good but it's nothing to do with you. They have their own contract with Sony. The Sony European Warrantee is about as much use as a chocolate teapot but it is important to remember that this warranty is in addition to your statutory rights, it does not replace or supersede them. I get the feeling that the shop might have trouble believing this, to be fair to them I don't expect they have a lot of returns under Warranty in a book shop!